“Personally Identifiable Information” (hereinafter: “Personal Data”) is any information that can be used to identify that person. An example of identifiable information is a person’s phone number.
We may collect Personal Data from Users when Users visit our Site, register on the Site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities or services we make available on our Site.
When a User visits our Site we may collect the following Personal Data:
In line with our internal compliance policy, Users will be asked to provide proof of their identity when their cumulative order is or exceeds €10.000. We use a GDPR compliant third party (https://www.yoti.com/ ) for identity verification.
Imporant: Sensitive information such as driver license and passport details are never shared with minesouq.
We may collect non-personal information about Users whenever they interact with our Site. Non-personal information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and other similar information.
We do not process any sensitive Personal Data, such as religion, race, ethnicity and/or political views.
We collect and use Personal Data to:
In case of a data breach, we will notify he supervisory authorities and the affected data subjects when required.
The following outlines the different uses and storage times for Personal Data that we collect:
We may share your Personal Data with:
We will make sure that the third parties have appropriate internal controls in place to protect any Personal Data that might be shared.
You can access, update, download or delete your Personal Data on our Site, after logging in with your account information.
if you have agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by clicking on the Unsubscribe link in the email.
If you believe that any information we are holding on you is incorrect or incomplete, you can also email us at [email protected] We will promptly correct any information found to be incorrect.
We use the following cookies on our Site:
We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. Iff the revised version includes any substantial changes to the manner in which your Personal Data will be processed, we will provide you with 30 days prior notice by posting notification of the change on our website.
With our shipping prices per country. We usually ship within 1 day for orders inside the EU. Due to fluctuating demand it can happen that a product is temporarily out of stock. We will inform you and update you with an estimated shipping time in case there are unaccounted delays. Orders for countries outside the EU may take longer to be processed. We always strive to fulfil the orders as fast as we can.